Terms of service

Last Updated: November 6, 2025

KASHMIR NATURAL BOX operates this store and website, including all related information, content, features, tools, products, and services (the "Services") to provide you, the customer, with a curated shopping experience. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described.

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Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or has been de-identified so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

• Contact details including your name, address, billing address, shipping address, phone number, and email address.

• Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation, and other payment details.

• Account information including your username, password, security questions, preferences, and settings.

• Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange, or cancel, as well as your past transactions.

• Communications with us including information you include in communications with us, such as customer support inquiries.

• Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.

• Usage information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

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Personal Information Sources

We may collect personal information from the following sources:

1. Directly from you, including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.

2. Automatically through the Services, including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies.

3. From our service providers, including when we engage them to enable certain technology or collect/process your personal information on our behalf.

4. From our partners or third parties.

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How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

• Provide, Tailor, and Improve the Services: We use your personal information to provide you with the Services, including processing your payments, fulfilling your orders, remembering your preferences, and creating a customized shopping experience.

• Marketing and Advertising: We use your personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications by email, text message, or postal mail, and showing you online advertisements based on your activity.

• Security and Fraud Prevention: We use your personal information to authenticate your account, provide a secure shopping experience, and detect fraudulent or malicious activity.

• Communicating with You: We use your personal information to provide customer support, respond to inquiries, and maintain our business relationship with you.

• Legal Reasons: We may use your personal information to comply with applicable law, respond to legal processes, and protect the Services, our rights, and the rights of users.

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How We Disclose Personal Information

We may disclose your personal information to third parties for legitimate purposes, including:

• With Shopify, vendors, and other third parties who perform services on our behalf (e.g., IT management, payment processing, shipping).

• With business and marketing partners to provide marketing services and advertising.

• With affiliates or within our corporate group.

• In connection with a business transaction, such as a merger or bankruptcy, or to comply with legal obligations or enforce our policies.

• With third parties when you request, direct, or consent to such disclosure.

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Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information to provide and improve the Services. Information you submit will be shared with Shopify and other third parties, including those outside your country of residence. Shopify is responsible for the processing of your personal information for these purposes. To learn more, visit the Shopify Consumer Privacy Policy.

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Third-Party Websites and Links

The Services may include links to third-party websites. We are not responsible for the privacy practices of such sites. We encourage you to review their privacy policies before providing personal information.

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Children's Data

The Services are not intended for children, and we do not knowingly collect personal information from children under the age of majority in your jurisdiction. If you are a parent or guardian of a child who has provided personal information, please contact us to request its deletion.

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Security and Retention of Your Information

We implement various security measures to protect your personal information. However, no method of electronic storage is 100% secure, and we cannot guarantee absolute security. We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy.

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Your Rights and Choices

Depending on where you live, you may have the following rights regarding your personal information:

• Right to Access: Request access to the personal information we hold about you.

• Right to Delete: Request that we delete your personal information.

• Right to Correct: Request that we correct inaccurate personal information.

• Right of Portability: Request a copy of your personal information and transfer it to a third party.

• Managing Communication Preferences: Opt-out of promotional emails at any time using the unsubscribe option.

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Complaints

If you have complaints about how we process your personal information, please contact us. Depending on where you live, you may have the right to appeal our decision or lodge a complaint with your local data protection authority.

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International Transfers

Your personal information may be transferred, stored, and processed outside your country. If transferred out of the European Economic Area or the United Kingdom, we rely on recognized mechanisms such as the European Commission's Standard Contractual Clauses.

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Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The updated policy will be posted on this page with a revised "Last Updated" date.

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Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: kashmirnaturalbox@gmail.com
Phone: +91 9419419416
Address: M.A Link Road, Munawarabad SGR (J&K) 190001, India