Refund policy

We offer a 30-day return policy, meaning you have 30 days from the date you receive your item to request a return.

Eligibility for Returns:
To be eligible for a return, the following conditions must be met:

• The item must be in the same condition that you received it: unworn, unused, with tags attached, and in its original packaging.

• You must provide the receipt or proof of purchase.

How to Start a Return:

• Contact us at kashmirnaturalbox@gmail.com to initiate the return process.

• Returns should be sent to the address below:
  M.A Link Road, Munawarabad SGR, J&K 190001, India

If your return is approved, we will send you a return shipping label and instructions on how and where to send your package. Please note: Items sent back without prior approval will not be accepted.

For any questions regarding returns, feel free to reach out to us at kashmirnaturalbox@gmail.com.

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Damages and Issues

Please inspect your order upon receipt. If the item is defective, damaged, or if you received the wrong item, please contact us immediately so we can resolve the issue.

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Exceptions/Non-Returnable Items

Certain types of items cannot be returned:

• Perishable goods such as food, flowers, or plants.

• Custom products such as special orders or personalized items.

• Personal care goods such as beauty products.

• Hazardous materials, flammable liquids, or gases.

• Sale items and gift cards are also non-returnable.

If you have concerns about a specific item, please get in touch with us.

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Exchanges

The fastest way to get the item you want is to return the item you received, and once the return is accepted, you can place a new order for the replacement item.

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European Union 14-Day Cooling Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days from the date of receipt, without needing to provide a reason. Items must be in the same condition, unworn, unused, with tags attached, and in original packaging. You’ll also need the receipt or proof of purchase.

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Refunds

Once your return is received and inspected, we will notify you whether your refund is approved or rejected. If approved, your refund will be processed, and a credit will be applied to your original payment method within 10 business days.

Please note that it may take additional time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your return and you haven’t received your refund, please contact us at kashmirnaturalbox@gmail.com.

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Contact Information

If you have any questions about returns or refunds, feel free to contact us:

• Email: kashmirnaturalbox@gmail.com

• Phone: +91 9419419416

• Address: M.A Link Road, Munawarabad SGR (J&K) 190001, India