Refund and Return Policy
Refund and Return Policy:
At RK Fruits Gallery, we are committed to ensuring your satisfaction with every purchase of our natural products. While we take pride in the quality of our offerings, we understand that there may be instances where you may need to return a product. Therefore, we have established the following refund and return policy to facilitate a smooth process for our valued customers.
Returns:
If for any reason you are not completely satisfied with your purchase, we offer exchanges for eligible items within 24 hours of receiving your order. To initiate a return, please contact us promptly at kashmirnaturalbox@gmail.com or reach out to us at +919419419416 within the specified time frame. We kindly request that you provide your order details and the reason for the return when contacting us.
Upon receiving your return request, our customer service team will guide you through the necessary steps to facilitate the exchange process. Please note that returned items must be in their original condition, unused, and in their original packaging to be eligible for exchange. We reserve the right to refuse exchanges for items that do not meet these criteria.
Refunds:
As part of our commitment to customer satisfaction, we do not offer refunds for returned products. Instead, we are pleased to provide exchanges for eligible items within the specified time frame. Our team will work diligently to ensure that you receive a suitable replacement for any item that does not meet your expectations.
Customized Orders:
Please note that customized or personalized orders are final sale and cannot be returned or exchanged unless they arrive damaged or defective. If you receive a damaged or defective customized item, please contact us immediately to arrange for a replacement.
Cancellation Policy:
Orders may be canceled within 24 hours of purchase. To cancel an order, please contact us as soon as possible with your order details. Once an order has been processed for shipping, it cannot be canceled.
We appreciate your understanding and cooperation with our refund and return policy. At RK Fruits Gallery, we are dedicated to providing you with the highest quality natural products and exceptional customer service. If you have any questions or concerns regarding our policy or your purchase, please do not hesitate to contact us. Thank you for choosing RK Fruits Gallery for your natural product needs.